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How to Place an Order?
Ordering a product from Anastasia online is quick and easy. After you select an item, you'll be guided through checkout and order confirmation.

The shopping bag...
The shopping bag page shows you all of the items you've collected during any particular shopping session. You can go to this page whenever you wish to review the items you are preparing to purchase.

The checkout process…
Anastasia uses a simple and secure checkout process to allow you to make your purchase quickly and comfortably. While we require all customers to create a Anastasia account in order to complete a purchase, we assure you that your information will be kept private and secure (read our privacy policy).

New customers - New customers will be asked to enter a user ID and password to create your Anastasia account. Follow the instructions, entering your shipping information, your payment information, and then review your order before placing it.

Return customers - It's easy to shop as a return customer on Anastasia. Returning customers will be asked to enter their user ID and their password. You will then be taken directly to an order review page where your shipping and (if you so choose) your billing information will be pre-filled for you. In just one click your order can be placed.

Order confirmation - When you have successfully placed your order, you'll be presented with a receipt page that will have your order number on it. You will also be sent an email to confirm your order.

How long will it take to get my order?
Anastasia normally picks, packs and ships all orders within 1-2 business days from the time the order was placed. A business day is considered to be Monday through Friday, except holidays. Orders are then shipped via Federal Express 2-Day service.

Order Information and Status History
To review your order information, the status of your order(s), and all of your history with us, simply log into my account. Your account information is accessible 24 hours a day. You will be able to see all of your purchases, shipping information, account information, as well as any returns or credits you may have.

Questions About Your Order?
Please direct questions regarding your order to our Customer Service Department via email. We will respond to you within one business day.

Please contact us if you have any questions for us.